MyPoint, the Independent Public Revenue Authority, launches the first site of myPoint taxpayers' service tomorrow in Holargos. The ADE goes on to create natural service points for citizens and businesses, in Athens, Thessaloniki and, gradually, in every prefecture of the country.
Within the ‘myPoint’ service is organised in three zones:
• Self-Service Point, for the reception and service of citizens who can make use of shared equipment for their affairs (such as computers and printers) but also for the support of citizens who are not familiar with the use of the digital applications of AADE.
• Service Point, for specialized information, complex issues and specific acts or certificates requiring greater interaction.
• Back Office, for the organized, safe and efficient processing and processing of requests, without direct contact with the public.
Launching the first – pan-Hellenic – point of the new network "myPoint, which will operate from Friday 19 June in Holargos (Pericles 49 Avenue) the Governor of AAD, George Pitsilis, said that "the upgrading of the service of citizens and businesses is a constant priority for ADE. With the new "myPoint" network we create a modern and recognisable point of contact with the Authority, combining physical service with the capabilities of digital technology. Our goal is for every citizen and every business to have easier access to the services of AADE, to be served faster and to enjoy a single, quality and human service experience," he stressed.
On the basis of this plan, existing Tax Services are upgraded and developed into modern hubs of support for citizens and businesses, linking physical presence to the digital transformation of AADE.
This achieves:
• better guidance for citizens when accessing the services of AIA,
• integration of digital tools into the physical service space,
• improving accessibility and service experience,
• reducing waiting and more efficient management of requests,
• implementation of a single operating standard throughout the country.
The "myPoint" network of AADE will operate in addition to the Multi-Canadian Center for Tax Administration my1521 and the digital services of AADE.
The new operating standard will initially apply to 6 selected points in Attica and provides for a single organisation of the service experience, from the entry of the citizen to the completion of his case. The next "myPoint" is expected to operate in Kerameikos, while 4 more points are planned in Thessaloniki, as well as at least one in the capital of each county.
The aim of AADE is to provide faster, simpler and more efficient service for taxpayers, with a uniform quality of service provided, using technology capabilities and maintaining, where necessary, direct human contact.
As Mr. Pitsilis stressed, with the new network, citizens and businesses gain access to a more organized and friendly service environment, with better guidance, reduction of waiting and easier use of the digital services of AADE.
At the same time, the employees of AADE are supported by modern tools, clearer procedures and an upgraded working environment to focus on the effective service of citizens and businesses.